Terms and Conditions

Terms of Reference: We advise you to carefully read the conditions of use of CryptoMKT services.

The general clause of use and acceptance of Terms of Reference and Conditions:

• By accessing and using our services, you declare to be legally bound by these conditions.
• Through the use or the user registration on the website www.cryptomkt.com, API, mobile applications or any associated service, you declare complete acceptance of the terms and conditions of the service.

The following terms of use regulate the access conditions to:

1. The CryptoMKT service.
   1. CryptoMKT provides a secure and simple exchange of digital values with local currency through a marketplace or online platform.
   2. The marketplace allows registered users to perform operations of observation, buying, selling and exchange of digital values, such as ETH, XRP, XMR or other.
   3. CryptoMKT reserves the right to refuse, cancel, suspend or deny transactions made through external platforms that do not comply with applicable local regulations.
   4. The funds paid in CryptoMKT do not earn interest, either in local currency or in Digital Value. CryptoMKT is not a credit institution, financial company or other regulated by the laws applicable to money credit operations according to the current legislation of each respective country
2. The platform.
   1. The service is provided through an exchange or web platform that allows registered users to trade digital securities in national currency.
3. The user.
   1. Registration on the platform: in order to use the full functionality of the platform, including the conversion of local currency to digital values, it is the users' obligation to provide accurate and updated information to the registry of the platform in each of the stages of verification of information.
   2. Verification of Information: with the sole purpose of validating the information presented by the user, verification of authenticity is authorised by third parties according to it..
      1. CryptoMKT at its sole discretion, may suspend, reject, or remove from its registry of active users those who violate the rules of the site.
      2. The documentation presented will be subject to verification through the platform. The requirements of each documentation will depend on the transaction volume that the user wishes to make. CryptoMKT will determine in its discretion the amount, denomination and related requirements.
      3. Additionally, CryptoMKT may request information that it considers relevant or necessary for the use of platform functionalities.
      4. Failure to comply with any request for information will result in account suspension and closure.
   3. User Security System:CryptoMKT provides multiple security systems through the platform. It is the sole responsibility of the users to make correct use of them.
   4. The user account is personal, unique and non-transferable:
      1. The user declares that the information provided is reliable and it will be the user's responsibility to keep it updated.
      2. It is the responsibility of the user to provide, in conjunction with their registration information, a password of a secret nature, being the user the only one in charge of keeping confidentiality of it as all related information.
      3. In case of loss or compromise of access information or use of the platform, it must be informed immediately by email to [email protected] This notification obligation considers any security commitment related to bank accounts registered in the platform. CryptoMKT will not be responsible for any loss or damage related to the omission or lack of this obligation.
      4. The facilitation, sale, assignment or transfer of personal accounts to third parties is prohibited.
      5. The provision of any type of use regarding the personal account to third parties is prohibited. The unauthorised use of other accounts that are not your own will result, in CryptoMKT's opinion, in the immediate suspension or closure of all the Accounts involved, as well as the buy and sell orders pending of execution.
      6. Any attempt to do the above or assist third parties (Registered Users or not) in the unauthorised use of Accounts, either by distributing instructions to that effect, software or tools for such purpose, will result, in CryptoMKT's opinion, in the immediate closure of the respective accounts.
      7. The closing or termination of the Accounts is not the only action that CryptoMKT can take as a consequence of the infringement or violation of those mentioned above, as well as in other sections of the Terms of Use, so CyptoMKT reserves the right to take any another action against the people involved.
      8. CryptoMKT reserves the right to refuse applications for registration to the platform or cancel a previously accepted without prior notice and without generating a right to compensation or compensation to the user.
      9. Any infringement of the terms of reference shall result in compensation for the damages that this may cause.
      10. The user expressly declares that he will not use the platform or any service provided by CryptoMKT to carry out illegal or criminal activities of any kind.
      11. In compliance with the protocols of KYC and AML, CryptoMKT receives and makes payments and exclusively through bank transfer according to the banking agreements of each respective country. This expressly excludes checks, vouchers, promissory notes or other bank document or instrument representing money. They cannot be credited deposits or approve withdrawals to accounts of third parties other than those defined by each user in CryptoMKT.
      12. CryptoMKT will proceed to the refund of 100% of the non-accredited deposits in 48 working hours according to the bank's availability of the subscriber. No refund will be approved in third-party accounts.
   5. Minors:Minors will not be able to use the services that CryptoMKT provides through the application, so any request for membership as a user under the age of eighteen (18) will be denied.
   6. Transfer of digital values between Third Parties and External Wallets:
      1. CryptoMKT does not validate information regarding third-party users on the platform; It is the sole and exclusive responsibility of the user to inform the data of each operation.
      2. CryptoMKT reserves the right to modify its conditions without prior notice, being under the responsibility of the user to review these conditions.
      3. To maintain the highest security environment for our customers, for transfer greater than 100 ETH, CryptoMKT operates through Intelligent Contracts. We strongly recommend our clients use wallets that support this protocol.
   7. The general clause of use and acceptance of Terms of Reference and Conditions: By registering on www.cryptomkt.com it is accepted and declared that the platform or account will not be used for the realisation of illegal or criminal activities of any kind.
   8. Closure of Accounts at the request of the User.
      1. Account Closure Process:
         1. Account Closure Request:
            1. Closure of Accounts at the request of the User. Registered users may request the closure of their account in CryptoMKT if there are no pending transactions to be executed.
         2. In case there are balances of money in the platform, for the closing of the account, a bank account must be submitted to carry out the transfer that could be in favour of the said user.
            1. It can only be deposited in the bank account whose information matches the name of the registered user.
            2. EOtherwise, CryptoMKT may refrain from making the payment.
            3. In the case of owing digital values, these can only be transferred once they are converted into legal tender money.
            4. The omission of any requirement in the closing process will condition the closing of the account until its fulfilment.
            5. Once 12 months have elapsed without having provided a valid bank account or contacting CryptoMKT and having made reasonable efforts to contact and resolve said money to the registered user within that period, these balances will be donated.
      2. Death of the User.
         1. In the event of the death of a validly registered customer, CryptoMKT will only initiate the suspension and account closure protocol, prior to the formal notification of the fact by third parties. In no case, CryptoMKT will initiate the process ex officio.
         2. Once the fact is proven, CryptoMKT will inform the balances in local currency as well as in Cryptocurrencies, to those who validly represent the deceased according to the laws of each country.
         3. CryptoMKT will proceed to the delivery of the stored values following the applicable regulations of each country.
4. Indemnity:
   1. The Registered User shall indemnify, hold harmless and defend CryptoMKT, its affiliates, subsidiaries and controlling companies, and their respective directors, managers, administrators and employees, for any action, claim or demand from other Registered Users or third parties for their activities on the Site or for your own breach of the Terms of Use and other Policies that are deemed incorporated into the Terms of Use or for the violation of any laws or rights of third parties, including attorney's fees in a reasonable amount.
5. Service fees and Compensation:
   1. Users agree to pay the fees and charges applicable to the service.
   2. All transactions are subject to fee payment, which will automatically be collected from your account to carry out a transaction on the platform.
   3. You declare to be in full knowledge of the above and you accept it.
   4. If charges have been billed for service or entries that had not corresponded, the User must contact the support area to the email [email protected]
   5. Depending on the country in which the trade with fiduciary money is carried out, the refund will be subjected to the deposit or withdrawal applicable fees. In case you have any doubt about our "Know Your Customer" (KYC) procedures, click here
6. Privacy Policy:
   1. The privacy policy contained in these General Conditions must be accepted together with them. The information you provide to CryptoMKT is absolutely necessary and is intended to provide the necessary services so that you, through the platform, can make the sale and conversion of Digital Values with total security.
   2. The data required and that will be listed below will be treated in accordance with the applicable legislation on Data Protection.
   3. Your data will not be sold or transferred to third parties without your express consent.
   4. CryptoMKT will make reasonable efforts to protect the data of our users on the platform. All problems in the personal accounts of each user must be informed to CryptoMKT for the security and protection of personal data.
7. Risks regarding transactions of digital values:
   1. When using the platform, you declare to be fully aware of the risks associated with operating with digital assets.
   2. For this reason, we recommend you carefully consider the market conditions and your financial circumstances before trading on the platform.
   3. If you have doubts about the risks associated with digital values, learn more.
   4. The digital values are subject to high degrees of volatility inherent to any commodity. These changes directly affect its valuation, and may even go down to zero.
   5. Additionally, the decentralised digital values are not backed by governmental entities, central banks, federal reserves or other entities or precious metals such as gold or silver.
   6. Before carrying out any trade, you must define your strategy according to your financial conditions and particular market conditions.
   7. CryptoMKT is developed through the Blockchain technology from Ethereum. It is possible that due to specific technological situations, maintenance and other unforeseen factors, services will be temporarily interrupted. By entering and registering with CryptoMKT you accept and recognise these risks as foreseeable factors related to the use of the technology. Under no circumstances is CryptoMKT liable for any direct or indirect damage or loss, including, without limitation, all losses, costs, expenses, loss of profits, loss of revenue or expected profit expectations as a result of the failure of the CryptoMKT service or from our website, regardless of the cause or time period.
8. Information, reports and recommendations.
   1. Cryptomkt does not provide financial advice, reports or any recommendation as information. You are responsible for determining the digital transaction value according to your financial objectives, value parameters, risk management and personal financial situation. In case of doubt, we recommend you get advised by independent professionals.
9. Sole-purpose Mandate of the funds held in CrytoMKT
   1. It can only be used for a purpose in the purchase line.
   2. It can only be used for a purpose in the sale line.
   3. Withdrawal obligation.
      1. Unclaimed assets.
      2. Inactivity.
10. Taxes:
    1. It is the user's responsibility to make sure they pay all the taxes applicable to the service which are established by their country of residence.
11. Modifications of the Terms of Use:
    1. CryptoMKT reserves the right to modify this Terms of Use, at any time. CryptoMKT commits itself to make reasonable efforts to inform the changes in the Terms of Use through the channels that CryptoMKT considers pertinent, but it is the last responsibility of the User to review the Terms of Use of the site periodically.
    2. nce the changes in the Terms of Use have been made, if the users continue using and accessing the site it will mean that they accept these changes.
12. Divisibility
    1. If for any reason one or more of the terms and conditions outlined in these Terms of Use are declared null or void, in whole or in part, such declaration shall not affect the validity of the other terms and conditions of these Terms of Use. If one or more of said terms and conditions were declared null or ineffective, the affected users together with CryptoMKT will make their best efforts to achieve the same result or effect that would have produced the content or disposition null or ineffective.
13. Customer service:
    1. The Customer has at their disposal a Customer Service Center so that he can contact an agent directly by email at the following address.
    2. CryptoBox es una plataforma de opinión abierta; las opiniones vertidas en la sección de chat son propiedad de sus respectivos autores. CryptoMKT no se responsabiliza por la exactitud y verosimilitud de las opiniones vertidas o artículos publicados en la sección de opiniones, y declina toda responsabilidad por la utilización que se le dé a los mismos. CryptoMKT se reserva el derecho de eliminar los mensajes enviados si son considerados inapropiados para el contenido del sitio u usuarios que sean sostenidamente denunciados por mal uso.
    3. The client accepts that he must always maintain, under all circumstances, a respectful behaviour with the entire CryptoMarket community. This community is formed by of all users who interact with CryptoMarket and the CryptoMarket support team. In case of breach of this obligation, CryptoMarket will have the right to limit its functionalities, and might even suspend the account and eliminate it. In this case, the funds belonging to the client will be returned within 7 business days.
14. Referral Program:
    
    I. General Terms of Service:
    Terms and conditions of CryptoMarket’s Referral Program.
    
    

    Referral Program (the “Program”): Reward program Rewards plan to consist of awarding referents and referrals, following the conditions indicated below, by making the first registration invitations on the platform of CryptoMarket to third parties not registered, and by accessing the seconds to the platform, register, and meet the requirements that each Campaign requires.

    Campaign: Referral Program with limited validity to time and availability of certain prizes, published by CryptoMarket on its Platform, with specific conditions and prizes.

    Host: A user who is duly registered with an account in CryptoMarket, who shares his QR Code or his personalized URL to the Referred, so that he creates his own and that, having fulfilled all the terms and conditions of each Campaign, will have the eventual right to receive a Prize in exchange.

    Referral: Person who creates an account in CryptoMarket by virtue of an invitation received by a Referrer, either by QR code or by URL.

    Prize: A benefit to which the Host is entitled, to the extent that the conditions of these Terms and the respective Campaign are met.

    Good faith: The Programs are designed in good faith, and it is that same good faith that we expect from Hosts and Referrals. Consider that we can stop awarding the prizes if we believe that the participants act in bad faith or against the nature of this Program.

    Whenever CryptoMarket initiates a Campaign, every user duly registered and with an active account may participate in the Referral Program.

    To obtain the benefits of the Program, it is necessary to fully comply with the following requirements: (1) the registered user must share their QR code or personalized URL, which will be available by accessing "My Account"> "Referral Program"; (2) that the referral is created an account in CryptoMarket having entered using that QR code or that URL; and (3) Host and Referrer comply with the conditions set forth in these Terms and the conditions determined by CryptoMarket for the respective Campaign.

    In case of complying with the above conditions, the Hosts will receive the prizes in the corresponding form according to their nature. So, just by way of example, if the prize is determined by CryptoMarket in XLM, they will arrive at your XLM wallets.

    If the Referid is already a user of the Platform, the Host can not claim any prize for the reference.

    The fact of the registration of the Referred by means of the Program does not constitute any kind of exception with respect to the KYC (Know Your Costumer) processes that CryptoMarket applies.

    CryptoMarket reserves the right to determine the term of each Campaign and its effects, determine the awards received by the Host and terminate or modify at any time any condition of the Program.

    If CryptoMarket identifies that a Host or a Referrer attempted to make or use the Program in an erroneous, fraudulent, illegal manner or in violation of these Terms or the Conditions of one or more Campaign (s), it will be banned and will no longer be able to access it. the benefits of this or the next Programs. The definition of the misuse of the Program is at the discretion of CryptoMarket.

    Without being exhaustive, behaviours indicative of misuse are considered:

    1. The creation of additional accounts with the same identification document, name, email or phone.
    2. The use of bots, fictitious identities or false emails.
    3. Deliver any information that is deceptive or that causes a nuisance to CryptoMKT or other people. By way of example, misleading information is understood as the one that induces to think that the operations have a guaranteed return or that which leads to an error with respect to the Services provided by CryptoMKT.

    It is not allowed to References and Referral marketing, mass distribution or resale of QR codes or URLs, so we will not consider such references. We can not discern the will of each of the participants, nor do we intend to do so, however, we are committed to acting fairly and reasonably.

    TAlso not allowed for hosts and referral:

    1. publicity
    2. Send spam

    Yes, it is allowed:

    1. YouTube Channels.
    2. Informational and amateur sites.
    3. Shared information on social networks.

    II. Terms ands conditions applicable to Campaign Nº1:
    
    

    1. Duration: Campaign Nº1 starts on 25-07-2018 and will end on 31-03-2019.

    2. Award: As soon as a new user registers for the reference of a Host, the latter will receive an award equivalent to a percentage of the rate received by CryptoMKT, exclusively for the operations of purchase of cryptocurrency made by its Referred.

    The percentage that the Host will receive will be defined according to the Tier that it has reached by its own operations within the CryptoMKT platform, as detailed in the following table:

    Host Tier	Percentage
    1	5%
    2	25%
    3	40%
    4	50%
    5	55%

    To see what Tier you are in, you must enter “My personal data” >> “Dashboard”.

    4. Reception of the Prize: The Host will receive the prize on his cryptocurrency wallet that has been purchased by his Referred. Thus, if the Referral made an ETH purchase, the Host will receive the corresponding percentage of the fee on their ETH wallet.

    The reception of the prize will occur within 24 hours, counted from the execution of the purchase order made by the Referee. This period, however, may be extended in case of unforeseen events that delay the delivery of the prizes.

    The Host will only receive prizes for the transactions made by its Referral within the period of this Campaign.

    5. Users who are at the "Observer" level of verification, either as a Host or as a Referral, will not generate any prize for the purposes of this Campaign. This, because they can not perform any operation through the Platform.

    6. This Campaign will be governed by the rules described here, and those established in the Terms of Service. They will not have any value, therefore, those related to previous campaigns whose term has expired.

    *Review the general Terms of Service applicable to our Referral Programs here. Remember that these are applicable every time you share your ID, URL or QR code

    **Remember that CryptoMarket reserves the right to change the terms and conditions of the Referral Program and this Campaign at any time. This could be due to changes in market conditions, a risk of fraud or other factors that we consider relevant.

    III. Terms and conditions applicable to the Championship Campaign (Campaign Nº3):
    
    

    Championship is a campaign that is part of the CryptoMKT’s Referral Program, which aims to reward users with the highest number of Active Referrals.

    1. Duration: CryptoMKT will define the duration of this campaign for periods, consecutive or not, whose prolongation will remain at its sole discretion.

    The first period started on November 14th, 2018 and it finished on November 26th, 2018 at 23:59 hrs. (GMT 0).

    The second period started on November 27th, 2018 and it finished on December 17th, 2018 at 23:59 hrs. (GMT 0).

    The third period started on December 18th, 2018 and it finished on December 31th, 2018 at 23:59 hrs. (GMT 0).

    The fourth period started on January 1th, 2019 and it finished on January 31th, 2019 at 23:59 hrs. (GMT 0).

    The fifth period will start on February 1th, 2019 and it will finish on March 17th, 2019 at 23:59 hrs. (GMT 0). The duration of the following periods will be timely informed.

    Within the time defined for each period, the general and specific conditions of the Referral Plan must be fulfilled, in addition to those established for this Championship.

    2. Prize: CryptoMKT will compile a ranking of the 10 Host that will register the highest number of Active Referrals, and the first 5 of them will be awarded.

    For purposes of this Campaign, an Active Referral shall be understood as the one who fulfilled the following requirements:

    1. The referred user must be registered during the term defined for the period in question.
    2. The referred user must be verified, at least, at the Basic tier, during the period in question.
    3. The referred user must have made a purchase of any cryptocurrency, during the period in question and with fiat money deposited from his bank account. This requirement shall be deemed fulfilled when both, the purchase order and its execution have occurred during the period.

    If there is 2 or more Host with the same number of Active Referrals, the winner will be defined for the one with the most Active Referrals verified up to Trader tier.

    The prizes might be different for each period. For the fifth period, between february 1th and june 31th, 2019, the prizes will be indicated in the following chart:

    Position	Prize
    Top 1	100 EOS
    Top 2	50 EOS
    Top 3	25 EOS
    Top 4	15 EOS
    Top 5	10 EOS

    The ranking of the period will be updated in real time and it will be available at https://www.cryptomkt.com/en/referral.

    3. Prize reception: the Host will receive his corresponding prize -according his position in the ranking- directly to his EOS Wallet of CryptoMKT, in no more than 96 hours once the period is finished.

    In addition, the circumstances of appearing in the ranking at the end of the period in question will be communicated to the winners by email.

    IV. Terms and Conditions for Campaign Nº5 of CryptoMKT Referrals:
    
    

    Only the Host and his Referred user who meet all of the following conditions will qualify for the allocation of prizes:

    •The Referred user creates an account in CryptoMarket by an invitation received from a Host user, either by QR code or by URL.

    •During the period of 90 days, counted from the registration of the Referred user, this one carries in one or more transactions the purchase of cryptocurrencies and for an amount that is greater than:

    • CLP: $100.000.- (Chilean pesos)
    • ARS: $5.000.- (Argentine pesos)
    • MXN: 2.500.- (Mexican pesos)
    • EUR: 100.- (Euros)
    • BRL: 500.- (Reales)

    
    

    •The operations of the sale of cryptocurrencies will not be accounted for the purposes of this program. Only purchases of balances paid in local currency will be posted for the purposes of the program.

    •Referred users of previous programs will not be counted for this program.

    •The Host user will only receive prizes for the transactions made by his Referral within the period of this campaign (maximum 90 days from the program start date).

    •Host or Referred users that violate the Good Faith of this program will be penalized..

    Prize: Only if the Referred user that fulfills all of the conditions established for campaign No. 5, both the Host and the Referred user, will receive a prize equivalent to 1 EOS.
    The reception of the prize will occur within 24 hours, counted from the execution of the purchase order made by the referred user complies with the conditions. This period, however, may be extended in case of unforeseen events that delay the delivery of the prizes.
    Users who are at the "Observer" level of verification, whether as a Host or as a Referral, will not generate any prize for the purposes of this Campaign. This, because they can not perform any operation through the Platform.

    This campaign will be governed by the rules described here, and those established in the Terms of Service. They will not have any value, therefore, those related to previous Campaigns whose term has expired.

15. Authorizations:
    
    

    By this means, "CRYPTOMKT" S.A. DE C.V. it states and declares that, prior to the entry into force of the Law to Regulate Financial Technology Institutions, it was carrying out activities regulated in it. For this reason, in terms of the Transitory Provisions of the aforementioned law, "CRYPTOMTK" S.A. DE C.V. interpose the corresponding authorization request before the National Banking and Securities Commission, and in its case before the Bank of Mexico, in the terms established in the general dispositions that are issued for that purpose.

    At the moment that "CRYPTOMKT" S.A. DE C.V. request the authorization published by this means or the one that the law indicates for this purpose, that the request is in process, reason why the activities carried out during this period are not supervised by the competent Mexican authorities.

    CRYPTOMKT" S.A. DE C.V. will continue to carry out the aforementioned activities in order to provide the best and most innovative service in the financial sector.

16. Simple
    1. What is Simple? It is a CryptoMarket functionality that facilitates registration of users on the Platform, allowing them to buy and sell cryptocurrencies quickly, safely and simply.
    2. User Registration by Simple.
       1. In order for you to easily complete the registration process in the Platform, Simple will guide you step by step until you have finished it. Please note that to make any kind of operation that involves the movement of funds -money or cryptocurrencies- from, to or in the Platform, you must at least reach Basic level of verification.
       2. Notwithstanding point 2.1. above, all Users in Basic level of verification or higher can use Simple to buy or sell cryptocurrencies.
       3. All of the personal information that you provide to us through the registration process is protected and safeguarded in accordance with our Privacy policy, which forms part of these Terms and Conditions.
    3. Transactions using Simple.
       After your registration, Simple will assist you in buying and selling processes.
       1. Deposits and withdrawals of legal tender.
          1. To make deposits and/or withdrawals using Simple, you must register a bank account.
          2. Please note that deposits and withdrawals may be subject to fees depending on the country of your bank account and whether or not you used a credit card to do the operations. More information on fees can be found here: Service Fees.
       2. Simple Purchase
          1. Using Simple, you will be able to choose between buying an amount of one cryptocurrency or a pack of cryptocurrencies at once.
          2. The determination of the composition of packages corresponds to CryptoMarket's sole discretion. This includes, but is not limited to, what cryptocurrencies will be contained and the percentage that each of them represents in the pack.
          3. CryptoMarket will have the sole discretion to maintain or not available for purchase one or more packs. These may be modified at any time, without prejudice to those that have already been acquired.
          4. If you buy a pack, the deposit you make by way of payment will be distributed as necessary in order to that the percentage that must represent each cryptocurrency in the package is respected.
          5. Whether you buy a pack or a quantity of a certain cryptocurrency, in neither case does CryptoMarket ensure any kind of profitability. The digital values are subject to high degrees of volatility inherent to any commodity. These changes directly affect its valuation, and may even go down to zero.
       3. Sales using Simple
          1. Using Simple, you will be able to choose between selling an amount or a percentage of a certain cryptocurrency, or a percentage of your cryptocurrencies portfolio.
          2. Whichever selling method you choose, the amount of legal tender you must receive as payment will be deposited into your bank account. The terms for the aforementioned deposit to be made are freely defined by CryptoMarket, taking into account factors such as the amount of the transfer and the country in question.
       4. Purchases and sales will be made through taker orders, so they will be executed instantaneously provided that there is sufficient liquidity in the Platform market.
          1. For these purposes, the purchase or sale will take orders from the market of the country of the bank account you have valid registered.
          2. While CryptoMarket may show you an estimated amount of cryptocurrency you may receive for a purchase or money you may receive for a sale, the amount will ultimately be determined by the price of the order(s) taken.
          3. If you have registered more than one bank account and these depend on financial institutions from different countries, you will be able to choose the account or card that will determine the market for the transaction, provided that such choice occurs before the purchase or sale.
       5. Purchases and sales using Simple will be subject fees. You can see them here: Service Fees.
    4. CryptoWallet.
       1. CryptoWallet is a mobile application that facilitates the purchase and sale of crypto coins. These Terms and Conditions apply to it, especially as established for Simple, as well as the Platform's Privacy Policy.