Terms and Conditions

Terms of Reference: We advise you to carefully read the conditions of use of CryptoMKT services.

The general clause of use and acceptance of Terms of Reference and Conditions:

• By accessing and using our services, you declare to be legally bound by these conditions.
• Through the use or the user registration on the website www.cryptomkt.com, API, mobile applications or any associated service, you declare complete acceptance of the terms and conditions of the service.

The following terms of use regulate the access conditions to:

1. The CryptoMKT service.
   1. CryptoMKT provides a secure and simple exchange of digital values with local currency through a marketplace or online platform.
   2. The marketplace allows registered users to perform operations of observation, buying, selling and exchange of digital values, such as ETH, XRP, XMR or other.
   3. CryptoMKT reserves the right to refuse, cancel, suspend or deny transactions made through external platforms that do not comply with applicable local regulations.
   4. The funds paid in CryptoMKT do not earn interest, either in local currency or in Digital Value. CryptoMKT is not a credit institution, financial company or other regulated by the laws applicable to money credit operations according to the current legislation of each respective country
2. The platform.
   1. The service is provided through an exchange or web platform that allows registered users to trade digital securities in national currency.
3. The user.
   1. Registration on the platform: in order to use the full functionality of the platform, including the conversion of local currency to digital values, it is the users' obligation to provide accurate and updated information to the registry of the platform in each of the stages of verification of information.
   2. Verification of Information: with the sole purpose of validating the information presented by the user, verification of authenticity is authorised by third parties according to it..
      1. CryptoMKT at its sole discretion, may suspend, reject, or remove from its registry of active users those who violate the rules of the site.
      2. The documentation presented will be subject to verification through the platform. The requirements of each documentation will depend on the transaction volume that the user wishes to make. CryptoMKT will determine in its discretion the amount, denomination and related requirements.
      3. Additionally, CryptoMKT may request information that it considers relevant or necessary for the use of platform functionalities.
      4. Failure to comply with any request for information will result in account suspension and closure.
   3. User Security System:CryptoMKT provides multiple security systems through the platform. It is the sole responsibility of the users to make correct use of them.
   4. The user account is personal, unique and non-transferable:
      1. The user declares that the information provided is reliable and it will be the user's responsibility to keep it updated.
      2. It is the responsibility of the user to provide, in conjunction with their registration information, a password of a secret nature, being the user the only one in charge of keeping confidentiality of it as all related information.
      3. In case of loss or compromise of access information or use of the platform, it must be informed immediately by email to [email protected] This notification obligation considers any security commitment related to bank accounts registered in the platform. CryptoMKT will not be responsible for any loss or damage related to the omission or lack of this obligation.
      4. The facilitation, sale, assignment or transfer of personal accounts to third parties is prohibited.
      5. The provision of any type of use regarding the personal account to third parties is prohibited. The unauthorised use of other accounts that are not your own will result, in CryptoMKT's opinion, in the immediate suspension or closure of all the Accounts involved, as well as the buy and sell orders pending of execution.
      6. Any attempt to do the above or assist third parties (Registered Users or not) in the unauthorised use of Accounts, either by distributing instructions to that effect, software or tools for such purpose, will result, in CryptoMKT's opinion, in the immediate closure of the respective accounts.
      7. The closing or termination of the Accounts is not the only action that CryptoMKT can take as a consequence of the infringement or violation of those mentioned above, as well as in other sections of the Terms of Use, so CyptoMKT reserves the right to take any another action against the people involved.
      8. CryptoMKT reserves the right to refuse applications for registration to the platform or cancel a previously accepted without prior notice and without generating a right to compensation or compensation to the user.
      9. Any infringement of the terms of reference shall result in compensation for the damages that this may cause.
      10. The user expressly declares that he will not use the platform or any service provided by CryptoMKT to carry out illegal or criminal activities of any kind.
      11. In compliance with the protocols of KYC and AML, CryptoMKT receives and makes payments and exclusively through bank transfer according to the banking agreements of each respective country. This expressly excludes checks, vouchers, promissory notes or other bank document or instrument representing money. They cannot be credited deposits or approve withdrawals to accounts of third parties other than those defined by each user in CryptoMKT.
      12. CryptoMKT will proceed to the refund of 100% of the non-accredited deposits in 48 working hours according to the bank's availability of the subscriber. No refund will be approved in third-party accounts.
   5. Minors:Minors will not be able to use the services that CryptoMKT provides through the application, so any request for membership as a user under the age of eighteen (18) will be denied.
   6. Transfer of digital values between Third Parties and External Wallets:
      1. CryptoMKT does not validate information regarding third-party users on the platform; It is the sole and exclusive responsibility of the user to inform the data of each operation.
      2. CryptoMKT reserves the right to modify its conditions without prior notice, being under the responsibility of the user to review these conditions.
      3. To maintain the highest security environment for our customers, for transfer greater than 100 ETH, CryptoMKT operates through Intelligent Contracts. We strongly recommend our clients use wallets that support this protocol.
   7. The general clause of use and acceptance of Terms of Reference and Conditions: By registering on www.cryptomkt.com it is accepted and declared that the platform or account will not be used for the realisation of illegal or criminal activities of any kind.
   8. Closure of Accounts at the request of the User.
      1. Account Closure Process:
         1. Account Closure Request:
            1. Closure of Accounts at the request of the User. Registered users may request the closure of their account in CryptoMKT if there are no pending transactions to be executed.
         2. In case there are balances of money in the platform, for the closing of the account, a bank account must be submitted to carry out the transfer that could be in favour of the said user.
            1. It can only be deposited in the bank account whose information matches the name of the registered user.
            2. EOtherwise, CryptoMKT may refrain from making the payment.
            3. In the case of owing digital values, these can only be transferred once they are converted into legal tender money.
            4. The omission of any requirement in the closing process will condition the closing of the account until its fulfilment.
            5. Once 12 months have elapsed without having provided a valid bank account or contacting CryptoMKT and having made reasonable efforts to contact and resolve said money to the registered user within that period, these balances will be donated.
      2. Death of the User.
         1. In the event of the death of a validly registered customer, CryptoMKT will only initiate the suspension and account closure protocol, prior to the formal notification of the fact by third parties. In no case, CryptoMKT will initiate the process ex officio.
         2. Once the fact is proven, CryptoMKT will inform the balances in local currency as well as in Cryptocurrencies, to those who validly represent the deceased according to the laws of each country.
         3. CryptoMKT will proceed to the delivery of the stored values following the applicable regulations of each country.
4. Indemnity:
   1. The Registered User shall indemnify, hold harmless and defend CryptoMKT, its affiliates, subsidiaries and controlling companies, and their respective directors, managers, administrators and employees, for any action, claim or demand from other Registered Users or third parties for their activities on the Site or for your own breach of the Terms of Use and other Policies that are deemed incorporated into the Terms of Use or for the violation of any laws or rights of third parties, including attorney's fees in a reasonable amount.
5. Service fees and Compensation:
   1. Users agree to pay the fees and charges applicable to the service.
   2. All transactions are subject to fee payment, which will automatically be collected from your account to carry out a transaction on the platform.
   3. You declare to be in full knowledge of the above and you accept it.
   4. If charges have been billed for service or entries that had not corresponded, the User must contact the support area to the email [email protected]
   5. Depending on the country in which the trade with fiduciary money is carried out, the refund will be subjected to the deposit or withdrawal applicable fees. In case you have any doubt about our "Know Your Customer" (KYC) procedures, click here
6. Privacy Policy:
   1. The privacy policy contained in these General Conditions must be accepted together with them. The information you provide to CryptoMKT is absolutely necessary and is intended to provide the necessary services so that you, through the platform, can make the sale and conversion of Digital Values with total security.
   2. The data required and that will be listed below will be treated in accordance with the applicable legislation on Data Protection.
   3. Your data will not be sold or transferred to third parties without your express consent.
   4. CryptoMKT will make reasonable efforts to protect the data of our users on the platform. All problems in the personal accounts of each user must be informed to CryptoMKT for the security and protection of personal data.
7. Risks regarding transactions of digital values:
   1. When using the platform, you declare to be fully aware of the risks associated with operating with digital assets.
   2. For this reason, we recommend you carefully consider the market conditions and your financial circumstances before trading on the platform.
   3. If you have doubts about the risks associated with digital values, learn more.
   4. The digital values are subject to high degrees of volatility inherent to any commodity. These changes directly affect its valuation, and may even go down to zero.
   5. Additionally, the decentralised digital values are not backed by governmental entities, central banks, federal reserves or other entities or precious metals such as gold or silver.
   6. Before carrying out any trade, you must define your strategy according to your financial conditions and particular market conditions.
   7. CryptoMKT is developed through the Blockchain technology from Ethereum. It is possible that due to specific technological situations, maintenance and other unforeseen factors, services will be temporarily interrupted. By entering and registering with CryptoMKT you accept and recognise these risks as foreseeable factors related to the use of the technology. Under no circumstances is CryptoMKT liable for any direct or indirect damage or loss, including, without limitation, all losses, costs, expenses, loss of profits, loss of revenue or expected profit expectations as a result of the failure of the CryptoMKT service or from our website, regardless of the cause or time period.
8. Information, reports and recommendations.
   1. Cryptomkt does not provide financial advice, reports or any recommendation as information. You are responsible for determining the digital transaction value according to your financial objectives, value parameters, risk management and personal financial situation. In case of doubt, we recommend you get advised by independent professionals.
9. Sole-purpose Mandate of the funds held in CrytoMKT
   1. It can only be used for a purpose in the purchase line.
   2. It can only be used for a purpose in the sale line.
   3. Withdrawal obligation.
      1. Unclaimed assets.
      2. Inactivity.
10. Taxes:
    1. It is the user's responsibility to make sure they pay all the taxes applicable to the service which are established by their country of residence.
11. Modifications of the Terms of Use:
    1. CryptoMKT reserves the right to modify this Terms of Use, at any time. CryptoMKT commits itself to make reasonable efforts to inform the changes in the Terms of Use through the channels that CryptoMKT considers pertinent, but it is the last responsibility of the User to review the Terms of Use of the site periodically.
    2. nce the changes in the Terms of Use have been made, if the users continue using and accessing the site it will mean that they accept these changes.
12. Divisibility
    1. If for any reason one or more of the terms and conditions outlined in these Terms of Use are declared null or void, in whole or in part, such declaration shall not affect the validity of the other terms and conditions of these Terms of Use. If one or more of said terms and conditions were declared null or ineffective, the affected users together with CryptoMKT will make their best efforts to achieve the same result or effect that would have produced the content or disposition null or ineffective.
13. Customer service:
    1. The Customer has at their disposal a Customer Service Center so that he can contact an agent directly by email at the following address.
    2. CryptoBox es una plataforma de opinión abierta; las opiniones vertidas en la sección de chat son propiedad de sus respectivos autores. CryptoMKT no se responsabiliza por la exactitud y verosimilitud de las opiniones vertidas o artículos publicados en la sección de opiniones, y declina toda responsabilidad por la utilización que se le dé a los mismos. CryptoMKT se reserva el derecho de eliminar los mensajes enviados si son considerados inapropiados para el contenido del sitio u usuarios que sean sostenidamente denunciados por mal uso.
    3. The client accepts that he must always maintain, under all circumstances, a respectful behaviour with the entire CryptoMarket community. This community is formed by of all users who interact with CryptoMarket and the CryptoMarket support team. In case of breach of this obligation, CryptoMarket will have the right to limit its functionalities, and might even suspend the account and eliminate it. In this case, the funds belonging to the client will be returned within 7 business days.
14. Programa de Referidos:
    
    I. Términos de Servicio Generales:
    Términos y condiciones del Programa de Referidos para CryptoMarket.
    
    

    Programa de Referidos (o "Programa"): Plan de recompensas consistente en conceder premios a Referentes y Referidos, cumplidas las condiciones que a continuación se indican, por realizar los primeros invitaciones de registro en la plataforma de CryptoMarket a terceros no inscritos, y por acceder los segundos a la plataforma, registrarse, y cumplir los requisitos que exija cada Campaña.

    Campaña: Programa de Referidos con vigencia limitada al tiempo y disponibilidad de premios determinada, publicado por CryptoMarket en su Plataforma, con condiciones y premios específicos.

    Host: Usuario que se encuentra debidamente registrado con una cuenta en CryptoMarket, que comparte su Código QR o su URL personalizada al Referido, para que este cree la suya y que, cumplida la totalidad de los términos y las condiciones de cada Campaña, tendrá el derecho eventual de recibir un Premio a cambio.

    Referido: Persona que crea una cuenta en CryptoMarket en virtud de una invitación recibida por un Referente, sea por código QR o por URL.

    Premio: Beneficio al que tiene derecho el Host, en la medida que se encuentren cumplidas las condiciones de estos Términos y de la respectiva Campaña.

    Buena fe: Los Programas están diseñados de buena fe, y es esa misma buena fe la que esperamos de los Hosts y Referidos. Considera que podemos dejar de otorgar los premios si creemos que los participantes actúan de mala fe o en contra de la naturaleza de este Programa.

    Siempre que CryptoMarket inicie una Campaña, todo usuario debidamente inscrito y con una cuenta activa podrá participar en el Programa de Referidos.

    Para obtener los beneficios del Programa es necesario el cumplimiento íntegro de los siguientes requisitos: (1) que el usuario ya inscrito comparta su código QR o URL personalizada, que estarán disponibles al ingresar en “Mi cuenta” > ”Programa de Referidos”; (2) que el referido se cree una cuenta en CryptoMarket habiendo ingresado utilizando ese código QR o esa URL; y (3) que Host y Referente cumplan las condiciones establecidas en estos Términos y las condiciones determinadas por CryptoMarket para la respectiva Campaña.

    En caso de cumplir con las condiciones anteriores, los Hosts recibirán los premios en la forma que corresponda de acuerdo a su naturaleza. Así, sólo a modo de ejemplo, si el premio es determinado por CryptoMarket en XLM, llegarán a sus wallets de XLM.

    Si el Referido es ya un usuario de la Plataforma el Host no podrá reclamar premio alguno por la referencia.

    El hecho del registro del Referido por medio del Programa no constituye ninguna clase de excepción respecto de los procesos de KYC (Know Your Costumer) que aplica CryptoMarket.

    CryptoMarket se reserva los derechos de determinar el plazo de vigencia de cada Campaña y sus efectos, determinar los premios que recibe el Host y de terminar o modificar en cualquier momento cualquier condición del Programa.

    Si CryptoMarket detecta que un Host o un Referido intentó hacer o hizo uso del Programa de modo erróneo, fraudulento, ilegal o infringiendo éstos Términos o las condiciones de una o más Campaña(s), será baneado y en lo sucesivo no podrá tener acceso a los beneficios de este ni de los próximos Programas. La definición acerca del mal uso del Programa queda a criterio de CryptoMarket.

    Sin ser taxativas, se consideran conductas indicativas de mal uso:

    1. La creación de cuentas adicionales con el mismo rut, nombre, correo electrónico o teléfono.
    2. El uso de bots, identidades ficticias o emails falsos.
    3. Entregar cualquier información engañosa o que genere molestia a CryptoMKT o a otras personas. A modo de ejemplo, se entiende por información engañosa la que induce a pensar que las operaciones tienen una rentabilidad garantizada, o la que induce a error respecto de los Servicios que presta CryptoMKT.

    No está permitida para Referentes y Referidos la comercialización, distribución en masa o reventa de los códigos QR o de las URL, por lo que no tendremos en cuenta tales referencias. No podemos discernir la voluntad de cada uno de los participantes, ni pretendemos hacerlo, sin embargo, nos comprometemos a actuar de manera justa y razonable.

    Tampoco permite para Host y Referidos:

    1. Publicidad
    2. Enviar correo no deseado.

    Sí se permite:

    1. Canales de YouTube.
    2. Sitios web informativos y de aficionados.
    3. Información compartida en redes sociales.

    II. Términos específicos de la Campaña:
    
    

    1. Duración: La presente Campaña inicia el día 25-07-2018 y finaliza el día 31-12-2018.

    2. Premio: En cuanto un nuevo usuario se registre por la referencia de un Host, este último recibirá un premio equivalente a un porcentaje de la tarifa recibida por CryptoMKT, exclusivamente por las operaciones de compra de criptomonedas efectuadas por su Referido.

    El porcentaje que recibirá el Host se definirá de acuerdo al Tier que este haya alcanzado por sus propias operaciones dentro de la plataforma de CryptoMKT, conforme se detalla en el siguiente cuadro:

    Tier del Host	Porcentaje
    1	5%
    2	25%
    4	50%
    5	55%

    Para ver en que Tier te encuentras, debes ingresar a “My personal data” >> “Dashboard”.

    4. Recepción del Premio.: El Host recibirá el premio en su wallet de la criptomoneda que haya sido comprada por su Referido. Así, si el Referido realizó una compra de ETH, el Host recibirá el porcentaje que corresponda de la tarifa en su wallet de ETH.

    La recepción del premio ocurrirá dentro del plazo de 24 horas, contadas desde la ejecución de la orden de compra realizada por el Referido. Este plazo, sin embargo, podrá extenderse en caso de ocurrir hechos imprevistos que demoren la entrega de los premios.

    El Host sólo recibirá premios por las transacciones que efectúe su Referido dentro del período que dure esta Campaña.

    5. Los usuarios que se encuentren en el nivel de verificación “Observador”, sea como Host o como Referido, no generarán premio alguno para efectos de esta Campaña. Esto, debido a que no pueden realizar operación alguna mediante la Plataforma.

    6. Esta Campaña se regirá por las normas aquí descritas, y las establecidas en los Términos de Servicio. No tendrán valor alguno, por tanto, las relativas a Campañas anteriores cuyo plazo de duración haya expirado.

    *Revisa aquí los Términos de Servicio generales aplicables a nuestros Programas de Referidos. Recuerda que estos son aplicables cada vez que compartes tu ID, URL o tu código QR.

    **Recuerda que CryptoMarket se reserva el derecho de cambiar los términos y condiciones del Programa de Referidos y de esta Campaña en cualquier momento. Esto podría deberse a cambios en las condiciones del mercado, riesgo de fraude u otros factores que consideremos relevantes.

15. Authorizations:
    
    

    By this means, "CRYPTOMKT" S.A. DE C.V. it states and declares that, prior to the entry into force of the Law to Regulate Financial Technology Institutions, it was carrying out activities regulated in it. For this reason, in terms of the Transitory Provisions of the aforementioned law, "CRYPTOMTK" S.A. DE C.V. interpose the corresponding authorization request before the National Banking and Securities Commission, and in its case before the Bank of Mexico, in the terms established in the general dispositions that are issued for that purpose.

    At the moment that "CRYPTOMKT" S.A. DE C.V. request the authorization published by this means or the one that the law indicates for this purpose, that the request is in process, reason why the activities carried out during this period are not supervised by the competent Mexican authorities.

    CRYPTOMKT" S.A. DE C.V. will continue to carry out the aforementioned activities in order to provide the best and most innovative service in the financial sector.