CRYPTOMARKET GLOBAL PRIVACY POLICY

The following are the Privacy Policies of CryptoMarket Global (hereinafter also referred to as "we"), applicable to all acts or registration processes, operation or in general any kind of movement that occurs or runs on the website www.cryptomkt.com and its subdomains (hereinafter also referred to as "the Platform") by its Users (hereinafter also referred to as "you").

"Personal information" or "personal data" will be understood as information related to a living, identified or identifiable person. The different pieces of information which may be collected to identify a certain person also consider personal data, including name, address, email, transaction information, and bank details. It doesn't include, on the contrary, anonymous information or that does not identify a specific user.

In that sense, we understand and respect the due diligence standard in the protection of your personal data. For this reason, we have high-level IT security mechanisms, with servers that store information in an encrypted form and firmly protected which access is strongly controlled.

It is precisely for these reasons, and those listed below, that in CryptoMarket Global we incorporate these Privacy Policies into the Terms of Service, so by registering on our website, you will also give your consent as if it were a single convention.

Read carefully what is explained below, and refrain from accepting if you do not agree:

What information we request from CryptoMarket Global Users?

CryptoMarket Global considers five user groups or verification tiers: observer, basic, trader, trader plus and institutional. Upon this depends the amount of information we request in the "My Data" section at the time of registration or its subsequent phases, without prejudice to always reserve the right to request additional information later.

Without being a restrictive list, among the data, we can request, collect, verify and store are: name and surname, number and copy of the identity document (valid and unexpired), nationality, profession, telephone number, address, email, bank account number, invoices or utility bills, among others.

CryptoMarket Global will always have the right to confirm the information provided verifying with public entities, public or private databases, specific companies, or requesting images or instant or digital photographs, for which the User expressly authorises us. The information obtained from these entities will be processed confidentially.

Whenever you log in to the website through your account, you expressly agree that CryptoMarket Global has access to all the information regarding with that account, including interests, likes, contacts, trends and any other content hosted on it.

Also, when you use the CryptoMarket Global services, we collect and store information that we automatically receive from your computer, phone and other devices. This information may include the URL from which the users come (whether or not they are on our website), what URL they access next (whether or not they are on our site), what browser they are using, and their IP addresses. Also, the visited pages, searches done, purchases or sales, among other information that may be stored and retained. This information is collected fundamentally to provide statistical data on the actions and search patterns of our users.

If a person sends us correspondence, understood in a broad sense, that contains personal information, whether or not a user, we will always have the option to collect and store such information, including email, or to discard it.

We will never request, by any means, passwords to access your bank accounts or your account on the Platform.

How your information is used?

Our primary purpose is to collect information to provide a safe, efficient and personalised service. In general, we use personal data to create, develop, operate, deliver and improve our services, content and advertising.

We may use personal information in the following ways:

1. To maintain an adequate legal and regulatory compliance.
   1. Some of our main services are subject to legal and regulatory obligations, which require us to request and use some of your personal data, including identity, financial and employment information, your transactions and some data regarding the use of the platform. For instance, CryptoMarket Global must identify and verify Users that use their platform to comply with anti-money laundering and terrorist financing regulations of different jurisdictions. Besides, we ask third parties to verify the user's identities, comparing the information they provide us and the information contained in those third parties databases, and in public records. For this reason, we can ask more details if you request to increase your limits of deposit and withdrawal, as well as if we believe that your transactions may constitute or be related to illegal activities.
   2. European Union (EU) residents: according to Article 6 of the General Data Protection Regulations (GDPR), in CryptoMarket Global we process your information to comply with legal and regulatory requirements.
   
   
2. In order to strengthen our Terms of Service and other agreements with third parties.
   1. CryptoMarket Global receives sensitive information, such as identification data and financial data. Therefore, it is crucial for our clients and for us to be active regarding monitoring, research, prevention and mitigation of activities that may potentially be prohibited, illegal or may breach the Terms of Service. Additionally, for this reason, we may charge some fees based on the usage of our services. CryptoMarket Global collects that information about your account and watches your interactions with our services. Likewise, we may use all or part of your information for these purposes.
   2. Failure to provide information for the purposes mentioned above results in the suspension, termination or cancellation of your account. This is because we could not offer our Services but if it is not according to our Terms of Service.
   
   
3. To provide the CryptoMKT Services.
   1. We process your personal data in order to provide our Services. For instance, when you want to buy a digital asset, we require some information such as your identification, contact information, and payment information if applicable. We could not provide these services without this kind of information.
   
   
4. To provide communication services.
   1. We send you information about our administration and about your account to keep you updated with our Services, inform you about security updates, or to provide other information associated with your transactions. Without these communications, you may not be aware of relevant developments related to your account, which may affect how you use the service we provide.
   
   
5. To provide customer service.
   1. We use your personal data when you contact us to resolve doubts, disputes, to receive fees, or to solve other kinds of problems. We may also use your data to answer a question from another User if we consider relevant to do so. Without the processing of your information for these purposes, we might not respond to your requirements and encourage continued use of the Platform.
   
   
6. To strengthen our quality control.
   1. We process your personal data in order to do a quality control and to train our Team, all to be sure to continue delivering the appropriate information. If we did not do this, you would be more exposed to experiencing problems in the Platform, such as interruptions or difficulties with your transactions. The need for this information processing lies in ensuring compliance with the contractual obligations that CryptoMarket Global has with its Users.

   EU residents: For all the above points, excluding the first, we process your data based on our contract.

   
   
7. For the security of the Platform and its information.
   1. We process your personal information to strengthen the security of the Platform, to monitor and verify the identity of the Users, to access the Platform, to prevent fraudulent use of it, to fight spam and, in general, prevent risks, to comply with laws and applicable regulations. The internet threats are continually evolving, which makes it more critical than ever to update the information about your use of the Platform. If we do not do this, we may not be able to guarantee the security of the Platform.

   EU Residents: In accordance with the GDPR, we process your personal information to comply with our legal obligations.

   
   
8. For research and development purposes.
   1. We process your personal information for a better understanding of the way in which the Users interact with the CryptoMarket Global Platform. We also use this information to personalize, measure and improve the services of CryptoMarket Global and the content of our website and apps, and to develop new services. Our justification for using the data for this purpose is the legitimate interest of CryptoMarket Global in improving the service it provides.

   EU residents: we process this information to satisfy the legitimate interest of CryptoMarket Global, as indicated above.

   
   
9. To improve your experience in the Platform.
   1. We process your personal data to provide a personalized experience and implement the preferences that you choose. For example, you might agree to give us access to some information stored by third parties. If we do not process this data, we may not be able to ensure a good experience of one part or even the entire Platform.

   EU residents: we process this information to satisfy the legitimate interest of CryptoMarket Global, as indicated above.

   
   
10. To facilitate acquisitions, mergers or corporate transactions.
    1. We may process any of your personal data related to your account if necessary in the context of acquisitions, mergers or corporate transactions of CryptoMarket Global. You have the option to close your account if you do not want your personal information to be used for these purposes.

    EU Residents: According to the GDPR, we process this personal data to satisfy the legitimate interest of CryptoMarket Global, according to what has been indicated before.

    
    
11. For marketing purposes
    1. We may send you communications to keep you informed about events of CryptoMarket Global or other third parties associated with us; to send personalised advertising; to send you promotional offers. We can use the information about your user data from the Platform and your contact information to send you advertising. You can choose to stop receiving these communications at any time.

    EU Residents: According to the GDPR, we treat this personal data based on your consent.

    We will not use your personal information for other purposes than those we have indicated here without your permission. In the future, we may request your authorisation to share your personal information with third parties. You may refuse to share your information with those third parties or refuse to be used for purposes other than those you initially accepted. If you choose to limit the use of your personal information, some features of the CryptoMarket Global Platform may not be available to you.

    
    

Information about you that we obtain from third parties.

We may obtain information about you from third parties databases, as required or permitted by applicable laws. For instance, we could get it from public databases, from third parties that provide identity verification services, from marketing partners, and from social media platforms.

Regarding the public databases and third parties that provide identity verification services, we obtain information from them to verify your identity. In turn, these third parties use a combination of government records and public information. This information may include your name, address, job or occupation, public employment profile, banking history, your status in any list of sanctions created by public authorities, and other relevant data. The sole purpose of this is to comply with our legal obligations, such as the prevention of money laundering.

According to the GDPR, our legal basis for this is to comply with our legal obligations. In some instances, we may process additional information about you to verify that our Platform has not been used fraudulently or for other illegal activities. In those cases, the data processing is necessary for CryptoMarket Global as it allows us to fulfil our contract with you and with other Users.

How personal data is shared with third-party sites or services?

If you use your CryptoMarket Global account to transfer digital assets for the purpose of trading or buying goods or services, you or we may also provide the seller with information such as your address, name and/or email to assist in your transaction with him. The seller, however, is not authorized to use this information to promote their services, unless you agree. If your transaction with the seller fails or later becomes invalid, we will inform you that it was not successful. To facilitate the resolution of disputes, we may provide the buyer with information about the seller's address, for the respective return of the goods.

Regarding the transfer of digital assets between a User and a third party that is not a User, this third party may share information about you, such as your email address or your telephone number, which will be used to inform you that the transfer has been sent or been received by the third party. We may use this information to confirm that you are a CryptoMarket Global User, to verify that digital asset transfers are enabled, and to notify you that you have already received the digital asset as a result of the transfer. If you ask us to certify that you are a CryptoMarket Global customer before a third party, we will do so. If available, you can also choose between sending or requiring a transfer of digital assets from your email. In this case, your username will be used to notify the other user of your action, by email.

Please keep in mind that other platforms with which you interact may have their privacy policies, and CryptoMarket Global is not responsible for their operations, including, without this implying limitation, their practices regarding personal data. Its own privacy policy governs the information stored by third parties.

If you authorise one or more third-party applications to access your CryptoMarket Global account, the information you may have given us may be shared with those third parties. Unless you provide a broader authorisation than these Policies allow, it is not permitted for third parties to use this information for purposes other than facilitating your transactions using the CryptoMarket Global Platform.

How we protect and store your personal information?

We understand how important your privacy is, and that is why CryptoMarket Global maintains (and requires its servers to keep) physical, technological and administrative safeguards to protect the security and confidentiality of the personal data that you provide to us.

We may store and process all or part of your personal and transactional information, including certain payment information, such as your bank account number, in the countries of the world where our servers are located. We protect your personal data maintaining physical, electronic and procedural safeguards to comply with applicable laws and regulations.

For example, we use computational safeguards such as firewalls and data encryption. Likewise, we control access to our offices and files, and we only authorise access to personal information to those who are part of the CrypoMarket Global Team that require it to comply with their working or contractual obligations.

However, we do not guarantee that the loss, misuse, unauthorised acquisition or alteration of your information will not occur. Please consider that you play a fundamental role in the protection of your personal data. When you register on the Platform, it is essential that you choose a sufficiently long and complex password and please don't disclose it to third parties. You must notify us immediately if you notice any unauthorised access or use of your account has occurred.

CryptoMarket Global can not assure or guarantee the security or confidentiality of the information you give us or that you receive from us through wireless internet connections, including email, post mail or phone numbers.

How can you access or change your personal information?

You are entitled to review, correct or amend your personal information, or to delete that information when it is not correct. You could do this at any time by entering in the "My data" section of your account. Without prejudice to this, for reasons of security and legal compliance, if we notice that you may have committed fraud or have committed an act that could be classified as illegal, we will keep the information you gave us initially.

If you deactivate your account in CryptoMarket Global, we will mark your account in our database as "Deactivated", but we will keep your account information in our database for 5 years. This is necessary to prevent fraud and prevent people who try to commit fraud from being able to avoid their detection by merely deactivating their account and opening another one. If you deactivate your account, your personal information will not be used by us for any other purpose, nor will it be sold or shared with third parties, except if necessary to prevent fraud or to comply with legal obligations, or following this Privacy Policy.

Rights related to the use of your personal information

1. Access, correction and elimination.

You have the right to access the personal information that you have given us according to the European Union GDPR and some other related data. You may also require wrong data to be corrected or deleted.Right to object

2. Right to object

You may object to the use of your personal data for advertising purposes at any time, and you may object to the processing of all or part of your personal data, requiring that all or part of it be removed in some other circumstances.

Custody of your personal information

We store our users' personal information securely during the life of your CryptoMarket Global account. We only maintain your personal data as long as it is necessary for the purposes for which it was requested or obtained, including those to comply with legal requirements. Consider that the obligations of retention of information vary according to the jurisdiction in question.

Personal information of underage users

If CryptoMarket Global suspects or is certain that a registered user is under the age of 18, it will proceed to block the account and will not be allowed to buy or sell digital assets and will not be allowed to make deposits or withdrawals. Please let us know if you know of any individual under the age of 18 who is using our Platform so that we can take action regarding your case.

International transfers of personal data

Our servers can store, transfer or perform other similar processes on your personal data in countries outside of your country of residence. For this reason, our contractual relationships with them always contain confidentiality clauses that allow us to safeguard your information.

Use of cookies and similar technologies.

When you access our page, content, app or in general to the CryptoMarket services, we or the servers with whom we work can install small files, called cookies or pixel tags, on your computer or device. We use these technologies to:

1. Recognize you as a CryptoMarket user.
2. Customize CryptoMarket services, content and advertising.
3. Measure the effectiveness of our advertising; and
4. Collect information about your computer or other access devices, to mitigate risks, help prevent fraud, and promote trust and safety.

We use three kinds of cookies. Some that are activated when you access the website or its content, which expire and have no effect once you close your session or close your browser. Others are permanent, which are installed in your browser until you delete them or they expire. The third type, called "Flash cookies", help protect the security of your account, detect irregularities within our duty to help prevent fraud, and endorse our page and services.

We also encrypt our cookies so only we can interpret the information they store. You are free to reject them if your browser allows it, but this could interfere with the use of CryptoMarket services. The help section of most browsers provide instructions on blocking, deleting or disabling cookies.

You could find cookies or pixel tags from CryptoMarket on websites that we do not control. For example, if you enter a web page created by a third party or use an app developed by a third party, there may be cookies or pixel tags localised by that website or app. Likewise, these third parties can locate cookies or pixel tags that are not subject to our control and whose use is not covered by the CryptoMarket Global's Privacy Policies.

Users of the European Union

If you are a resident of the European Union, CryptoMarket Global Chile, Argentina, Brazil and Spain are responsible for the processing of your personal data. In this quality, these entities determine the purposes and means for the treatment of information

Legal Bases for the processing of personal data.

Our legal bases according to the EU GDPR are described above in the sections "how your information is used" and “Information about you that we obtain from third parties”. If you consent, we may process your information to comply with our legal obligations, obligations arising from the contracts registered with you, or to satisfy legitimate interests of CryptoMarket Global, such as protecting our property, rights, security, our Users or others

Direct advertising

If you are a user residing in the EU, when it comes to advertising, we will contact you only by electronic channels. If you do not want us to use your information for this, please click "stop receiving our emails", located at the end of the email that we send you or contact us through [email protected]. The concept of advertising may include any communication addressed to you for the sole purpose of promoting products or services.

Individual rights

Residents of the EU have the following rights, which can be exerted through [email protected] so that we can consider your application under the applicable law.

1. Right to withdraw consent. You have the right to withdraw the consent for processing your personal data at any time. This withdrawal will not affect the legality of the previous data processing that CryptoMarket Global has made.
2. Right to access and rectify your personal information. You have the right to request us to give you a copy of the personal information that we have about you. This information will be delivered as soon as possible, within a maximum period of one month, unless the delivery may affect the rights or the freedom of others. You can also request us to rectify or update your information if the one with CryptoMarket Global is not updated. This right can only be limited in case your request is disproportionately expensive in the face of the risk of your privacy in the case in question, or when the rights of other people may be breached.
3. Right to be forgotten. You have the right to request the forgetting of your personal information that: (a) is no longer necessary for the purposes for which it was asked; (b) it was requested in relation to the consent that you already gave, but then you retracted; (c) it was used for activities that you objected to, because we had no basis to deal with it.



If we have made your information public and we are forced to eliminate it, we will do so taking into consideration the available technology, the cost of implementation and what are the reasonable measures to inform third parties that you have requested to delete links, copies or reproductions of your personal information. Applicable data protection laws limit this.

4. Right to data portability. If we process your personal information based on a contract with you or based on your consent, or the processing is programmed, you can request to receive your personal information in a structured format, commonly used and readable by machines, and ask us to transfer it directly to another entity responsible of the processing, unless portability affects the rights or the freedom of others. The person responsible for processing is the individual or legal entity that, alone or together with others, determines the purposes and means of processing your personal information.
5. Right to the restriction of processing of your personal data: you have the right to restrict or object to processing your personal information in the following cases:
   1. You challenge the accuracy of the personal information we process. In this case, we will limit the processing during the period necessary to verify the accuracy of that data.
   2. The processing is against the law, but opposing the elimination of the information, you request the restriction of its use.
   3. CryptoMarket no longer needs your personal information, but you request it to exert or defend your legal claims.
   4. You have opposed the processing, while it lasts the verification of whether the legitimate reasons of CryptoMarket invalidate or restrict your rights.
   
   
6. Notification of erasure, rectification or restriction. We will notify you of any relevant modification, deletion or restriction of your information unless it is impossible or involves an incommensurate effort.
7. Right to object to processing. Because the processing of your data is based on your consent, in a contract or the legitimate interests of CryptoMarket Global, you may restrict or object to it, at any time, as permitted by applicable law. We may continue to treat your information if necessary for arguments or legal claims, or for any other exception permitted by applicable law.
8. Automated decision-making, including profiling. You have the right not to be subject to decisions based solely on the automated processing of your personal data, including the elaboration of your profile, which produces legal or similar effects, excluding exceptions according to the applicable data protection laws.
9. Right to claim. If you believe that we have breached your rights, you can contact us first through [email protected], so that we try to solve the problem informally. You can also complain to the appropriate data protection authority.
10. The storage limitation of your personal information. CryptoMarket will try to limit the storage of your personal information to whatever is necessary to achieve the purposes or aims for which the data is processed, to resolve disputes, to confirm our agreements, and as required or permitted by law.
11. Data Protection Officer: You can contact the Data Protection Officer through [email protected]
    Finally, consider that your rights related to your personal data are not absolute. Access can be denied when:
    1. Denial of access is required or permitted by law;
    2. Allowing access has negative effects on the privacy of another person;
    3. Serve to protect our rights and property; and
    4. The request is excessive or unfounded.